Privacy Policy

Introduction

Form K9 is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal data. By using our website at formk9.com, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information you provide directly when you place an order, create an account, or contact our support team. This includes:

• Full name and shipping address.
• Email address and phone number.
• Payment information — we do not store full card numbers; payment processing is handled by PCI-compliant third-party processors.
• Order history and communication records.
• Any user-submitted content such as product reviews.

We also automatically collect technical data when you visit our website, including your IP address, browser type, operating system, referring URL, pages visited and time spent on each page. This data is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to process and fulfill your orders, send order confirmations and shipping notifications, respond to customer service inquiries, improve our website and product offerings, prevent fraud and unauthorized transactions, and comply with legal obligations. We may also send you promotional emails about new products and offers if you have opted in to marketing communications. You may opt out at any time.

Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We share your data only with service providers who assist us in operating our website and fulfilling orders, including payment processors, shipping carriers and email service providers. These partners are contractually required to keep your information confidential and may only use it for the specific purpose of providing their service to us.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your cart contents, and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website including the shopping cart.

Data Security

We implement industry-standard security measures including SSL encryption, secure servers and access controls to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct or delete your personal data held by Form K9. You may also request that we restrict processing of your data or object to certain uses. To exercise any of these rights, contact us at support@formk9.com. We will respond to your request within 30 days.

Contact

Questions about our Privacy Policy should be directed to support@formk9.com or sent by mail to the address below.